Privacy policy
Kappo — www.kappo.in
Last updated: 1 May 2026
At Kappo, your privacy matters. This Privacy Policy explains what personal information we collect when you use www.kappo.in (the "Website"), how we use it, who we share it with, and the choices you have. This policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, as applicable.
The Website is owned and operated by Kappo Food India Private Limited, having its registered office at 7/491, KINFRA Food Processing Park, Elamannoor P.O, Adoor, Pathanamthitta, Kerala — 691524.
1. Information We Collect
1.1 Information You Provide
• Identity & contact details: name, email address, phone number, billing and shipping address.
• Account information: username, password, order history, and preferences.
• Transaction information: payment details (processed by our payment partners; we do not store full card numbers), order value, and invoice details.
• Communications: messages you send to our support team, feedback, reviews, and survey responses.
1.2 Information Collected Automatically
• Device & usage data: IP address, browser type, device identifiers, operating system, referring URLs, pages visited, time spent, and click behaviour.
• Cookies and similar technologies: see our "Cookies" section below.
1.3 Information from Third Parties
• Payment gateways and logistics partners may share order- and delivery-related information with us.
• If you log in or interact via a social media platform, we may receive limited information from that platform as permitted by your settings on it.
2. How We Use Your Information
We use your information to:
• Process and fulfil your orders, including delivery, invoicing, and customer support.
• Manage your account and verify your identity.
• Communicate with you about orders, updates, and service-related matters.
• Send marketing communications, offers, and product updates — only where you have opted in, and which you can unsubscribe from at any time.
• Improve the Website, our products, and our overall customer experience through analytics and research.
• Detect, prevent, and address fraud, security issues, and other unlawful activity.
• Comply with applicable laws, regulations, and lawful requests from authorities.
3. Legal Basis for Processing
We process your personal information based on one or more of the following: your consent; the performance of a contract with you; compliance with a legal obligation; or our legitimate business interests, such as improving our services and preventing fraud.
4. Sharing of Information
We do not sell your personal information. We share information only as necessary, with:
• Service providers: payment gateways, logistics and courier partners, cloud hosting and analytics providers, email and messaging platforms, customer support tools — each bound by confidentiality and data-protection obligations.
• Affiliates: companies within the Kappo / Tierra group, where required for legitimate business purposes.
• Legal & regulatory authorities: where required by law, court order, or to protect our rights, property, or safety, or that of our users or the public.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, in which case appropriate confidentiality measures will apply.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to keep you signed in, remember your preferences, understand site performance, and personalise marketing. You can control cookies through your browser settings. Disabling cookies may affect certain features of the Website.
We may use third-party analytics and advertising tools (such as Google Analytics, Meta Pixel, and similar) that collect information about your interactions with the Website. These providers process information under their own privacy policies.
6. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this Policy, comply with our legal obligations (including tax and accounting), resolve disputes, and enforce our agreements. When information is no longer required, it is securely deleted or anonymised.
7. Data Security
We implement reasonable technical and organisational measures — including encryption in transit, access controls, and secure hosting — to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
8. Your Rights
Subject to applicable law, you have the right to:
• Access the personal information we hold about you.
• Correct inaccurate or outdated information.
• Request deletion of your personal information, subject to legal-retention requirements.
• Withdraw consent to marketing communications at any time, by clicking "unsubscribe" in our emails or contacting us.
• Lodge a complaint with the appropriate data-protection authority.
To exercise any of these rights, contact us at contact@kappo.in. We may verify your identity before processing the request.
9. Children’s Privacy
The Website is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information without parental consent, we will delete it promptly. If you believe a child has provided us information, please write to contact@kappo.in.
10. Third-Party Links
The Website may contain links to third-party websites, services, or social media platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before sharing any information with them.
11. International Transfers
Your information is primarily stored on servers located in India. Where we use service providers outside India, we ensure that appropriate safeguards are in place to protect your information in line with applicable laws.
12. Grievance Officer
In accordance with the Information Technology Act, 2000, and the rules made thereunder, the contact details of the Grievance Officer are provided below. Grievances will be acknowledged within 24 hours and resolved within 15 days from receipt.
Name: Jose Alex
Designation: Grievance Officer
Address: 7/491, KINFRA Food Processing Park, Elamannoor P.O, Adoor, Pathanamthitta, Kerala — 691524
Email: contact@kappo.in
Hours: We aim to respond to all grievances within 24 hours and resolve them within 15 days from receipt.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Material changes will be notified through the Website or via email.
14. Contact Us
For questions or concerns about this Privacy Policy, please contact:
Kappo Food India Private Limited
7/491, KINFRA Food Processing Park, Elamannoor P.O, Adoor, Pathanamthitta, Kerala — 691524
Email: contact@kappo.in
Phone: +91 89433 47333
